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Shipping policy

📦 SHIPPING POLICY

Last updated: March 2026

We currently ship to Singapore and international destinations. Orders are packaged securely to protect trading card accessories and collectibles.


Processing Times

Orders are processed within 1–3 business days.
Some items may ship directly from our fulfillment partners to ensure faster delivery and better product availability.


Fulfillment Locations

To ensure product availability and efficient delivery, some items may ship directly from our fulfillment partners located overseas. This allows us to offer competitive pricing, wider product selection, and optimized shipping routes for both Singapore and international customers.


Estimated Delivery Times

Singapore
• Standard Shipping: 3–8 business days
• Free Shipping (orders ≥ S$80): 3–8 business days

International
• Standard International Shipping: 7–14 business days
• Free Shipping (orders ≥ S$80)

Delivery timelines may vary depending on customs clearance, carrier routing, holidays, weather disruptions, or other logistics factors outside our control.

Tip: Orders that are still within the delivery window are considered in transit.


Shipping Fees

Singapore:
• Orders below S$80: S$6
• Orders S$80 and above: Free

International:
• Orders below S$80: S$10.50
• Orders S$80 and above: Free


Tracking

Tracking information will be provided once your order has been dispatched. Tracking availability and update frequency may vary depending on the shipping carrier and destination.


Customs & Duties

International customers may be responsible for any duties, taxes, or customs fees imposed by their local authorities.


Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses or failed delivery attempts may require additional shipping fees for reshipment.


Lost or Damaged Parcels

If your parcel arrives damaged or tracking indicates delivery issues, please contact us within 7 days of delivery with photos and your order details so we can assist with investigation and resolution.


Contact & Support

If you need assistance with your order, please include your order number when contacting support:

Telegram:
https://t.me/dripvaulttcg